PROCESSING YOUR ORDER
Your order will generally be processed within 24 hours of ordering. Excluding public holidays and weekends.
USA and INTERNATIONAL ORDERS
USA and International orders are all sent from our Texas, USA warehouse. You will be sent a tracking number when your order is dispatched.
Shipping timeframes exclude public holidays, weekend and customs delays which is out of our couriers control.
International-Standard: Includes DHL Global Mail, UPS MI, UPS, DHL Express, FedEx, USPS
|TYPICAL DELIVERY TIMES
3 - 7 days
|2 DAY SHIPPING (excludes PR, VI and HI)
|2 - 3 days starting from fulfilment date
|FREE Standard Shipping
|3 - 7 days
FREE (for orders $120 and over)
7 - 20 days
10 - 24 days
8 - 20 days
5 - 12 days
|SOUTH & CENTRAL AMERICA
|5 - 14 days
|ASIA, AFRICA, OCEANA & REST OF THE WORLD
|7 - 18 days
AUSTRALIAN & NZ ORDERS
Orders for Australia must be placed on the following website:
Australian shipping zones cannot be accessed by this .com site.
IMPORTANT... PLEASE READ!
PLEASE DOUBLE CHECK YOUR ADDRESS!
Colour My Chocolate is not liable for an incorrect shipping address given. It is important you enter the correct address including apartment number or gate access code otherwise you will not receive your order.
Colour My Chocolate do not offer refunds or credits if you have entered incorrect information.
Please read the above information in regards to time frames of delivery. Delivery times are out of our control and if there are any delays for any reason, Colour My Chocolate will not be liable for this.
If you have placed an order and notice the address is incorrect, contact us immediately via email email@example.com as sometimes we will have a small window to make any necessary changes. We are always here to help Monday - Fridays 9am - 5pm AEST
Once your items are processed for dispatch we are unable to make any changes. If an email is missed or not received in time, Colour My Chocolate is not liable for this so again, it is very important to double check your address when placing your order.
2 DAY SHIPPING
2 day shipping commences once your order is 'fulfilled' which is generally inside 24hrs. It commences from the time your order is fulfilled (not from the time you order). The 2 day shipping option is only available for mainland USA and excludes Puerto Rico, Virgin Islands, Hawaii, military addresses & PO boxes.
Due to carrier limitations, the following cannot be delivered within 2 business days from when the order is fulfilled.
Out of stock items
Orders shipping to Alaska, Hawaii, Puerto Rico, Virgin Islands, military addresses, and PO boxes
This is a very reliable service however in the event of couriers being held up for any reason whatsoever and resulting in delays, Colour My Chocolate has no control over this will are not liable for delays.
Our couriers deliver as quickly and safely as they can, but occasionally some items can take longer than the usual shipping times to arrive when there are winter storms or other events which can restrict transport access.
Unfortunately we are unable to ship our products Europe. See information below...
COUNTRIES / STATES OR REGIONS WHERE INGREDIENTS ARE NOT PERMITTED
Unfortunately countries in Europe have been removed from our shipping zones as E171 Titanium Dioxide is not permitted without the required labelling.
SOME PLACES WE ARE UNABLE TO DELIVER
There are some places that we are unable to deliver to for reasons beyond our control. We will update our website regularly to allow for any changes determined by the couriers we use.
Currently, we are unable to deliver to the following places:
- Ukraine, Russia, Cuba, Guatemala, Iran, North Korea, Sudan & Syria, Israel and Pakistan.